Sunday, May 27, 2012

IE 9 keeps on crashing

I had an issue with my IE 9 browser. Eveytime I try to download plug-ins or even open pdf documents it keeps on  crashing.

I was able to resolve the issue by doing the following:

1. Open event viewer > application log and get the error event. In cmy case the event log was Event 1000:

Faulting application name: iexplore.exe, version: 9.0.8112.16421, time stamp: 0x4d76255d

Faulting module name: bhoclass.dll, version:, time stamp: 0x4f79fd40

Exception code: 0xc0000005

Fault offset: 0x000055e6

Faulting process id: 0x3dc

Faulting application start time: 0x01cd3c79c9855c17

Faulting application path: C:\Program Files (x86)\Internet Explorer\iexplore.exe

Faulting module path: C:\ProgramData\Codecv\bhoclass.dll

Report Id: 076e16d1-a86d-11e1-9764-0024e83aa075

2. Focused on the  Faulting module path: C:\ProgramData\Codecv\bhoclass.dll and made sure bhoclass.dll is not a melicious code (which was not).

3. Went to add/remove program and found Codecv installed. Removed Codecv and that fixed the issue.

I would also recommend to get a good malware applicaiton to scan the machine.